Cancellation Policy

We understand that plans change. Our cancellation policy is designed to be fair to both our customers and our business. Please read it carefully before booking.

Cancellation Refund Schedule

All cancellation requests must be made via call or WhatsApp to +91 7989157422. The time of cancellation is calculated from the confirmed pickup time.

How to Cancel

You will receive a confirmation message once your cancellation has been processed. Please do not assume a cancellation is processed until you receive this confirmation.

Cancellation by Garuda

In rare circumstances, Garuda may need to cancel a confirmed booking due to:

• Unexpected mechanical failure or damage to the booked vehicle
• Safety concerns (severe weather, road closures, etc.)
• Force majeure events (natural disasters, government-imposed restrictions)

In such cases, we will notify you as early as possible and offer:

• A 100% refund of the advance paid if you do not accept an alternative vehicle
• An alternative vehicle from our fleet if available and acceptable to you

Mid-Rental Cancellation

If you wish to end your rental before the agreed return date:

• Contact Garuda immediately to arrange early return
• Rental charges apply for the full days booked. No refund is provided for unused days in the booking period unless Garuda is at fault (e.g. bike breakdown that cannot be resolved within 4 hours)
• The security deposit will be refunded as normal following vehicle inspection

Extension of Rental

If you need to extend your rental beyond the agreed return date, contact us before your return time. Extensions must be approved by Garuda, are subject to vehicle availability, and are charged at normal rental pricing for the approved extra duration. An unapproved late return may incur regular rental charges plus the applicable non-cumulative penalty — see our Terms & Conditions for late return charges.