Privacy Policy

Garuda Bike Rentals ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how we use it. By using our website or making a booking with us, you agree to this policy.

1. What Information We Collect

Information you provide directly

• Name and phone number — collected when you make a booking via call, WhatsApp, or our website enquiry form
• Government ID details — licence and identification details and photos may be collected by authorised staff when preparing or completing a rental agreement, subject to verification and applicable requirements.
• Booking details — pickup date, return date, bike selected, pickup location
• Messages — WhatsApp or call communications for the purpose of completing your booking

Information collected automatically

• Website interaction counts — aggregate counts when visitors click phone, WhatsApp or callback links, without attaching your phone number to the click counts
• Map use — if you open the embedded Google Map on our Contact page, Google may process usage information according to its own privacy policy

2. How We Use Your Information

We use your information only for the following purposes:

• To confirm and manage your bike booking
• To contact you about your rental (pickup reminders, return confirmations, updates)
• To process your security deposit and any applicable refunds
• To respond to your enquiries or complaints
• To understand aggregate website interaction counts and improve our service

We do not use your information for marketing without your explicit consent, and we will never send you unsolicited promotional messages.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties for commercial purposes. Your data may be shared only in the following limited circumstances:

• Service providers — Google Maps and WhatsApp (Meta) may be used when visitors choose those services. These providers operate under their own privacy policies.
• Legal requirement — If required by law, court order, or government authority under applicable Indian law, we may disclose information as required.

4. Analytics & Cookies

The site currently counts how often visitors tap Call, WhatsApp or callback links. These are aggregate interactions, not proof that a call or message was completed. We do not use those counts to discover visitors' phone numbers.

The Contact page includes an embedded Google Map, which may be loaded when you view that section. Google's privacy terms apply to its services.

5. Data Retention

We keep booking and enquiry records as needed to handle rental operations, customer support, accounting and legal requirements. Website callback requests are recorded on our hosting server and should be periodically reviewed and deleted when no longer needed. WhatsApp messages are governed in part by our account and device settings.

To request access, correction or deletion of your information, contact us directly. We will review your request subject to applicable legal and recordkeeping requirements.

6. Your Rights

Under India's Information Technology Act, 2000 and applicable rules, you have the right to:

• Know what personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to our legal obligations)
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us via WhatsApp or call at +91 7989157422.

7. Contact Us