Refund Policy
Our Refund Promise
We will always be transparent about any deductions. No surprise charges — ever. If you feel a deduction is unfair, talk to us directly and we'll resolve it.
Security Deposit Refund
A refundable security deposit is collected at the time of bike pickup. The amount varies by vehicle category and will be communicated to you before you confirm your booking.
How the refund process works
Return the bike
Bring the vehicle back to the agreed location at or before your confirmed return time.
Inspection
Our team inspects the vehicle. This takes 5–10 minutes. You are welcome and encouraged to be present during the inspection.
Deductions communicated (if any)
If any deductions apply, we explain them to you on the spot with itemised costs before applying them. You may raise any objections at this stage.
Refund processed
Your remaining deposit is returned after vehicle inspection and settlement of any applicable charges. Garuda confirms the refund method with you.
What May Be Deducted
| Item | Deductible? | Basis |
|---|---|---|
| Accidental damage (bodywork, mirrors, indicators) | Yes | Actual repair cost at authorised service centre |
| Missing or broken accessories (keys, locks, helmet) | Yes | Replacement cost |
| Fuel shortfall (returned with less fuel than the fuel at pickup) | Yes | Refuel cost at current pump rate |
| Late return charges | Yes | Regular rental price for extra time plus applicable non-cumulative penalty for unapproved late return |
| Excessive cleaning (returned very dirty) | Yes | Flat cleaning charge — communicated upfront |
| Normal wear and tear (minor surface marks) | No | Not chargeable — expected from normal use |
| Pre-existing damage (documented at pickup) | No | Not chargeable — recorded before rental begins |
Pre-Existing Damage Documentation
At the time of pickup, any visible pre-existing damage to the vehicle will be noted. We strongly recommend that you inspect the vehicle yourself at pickup and immediately flag any damage you notice that has not been recorded. This protects both you and us.
Refund for Cancellations
Refunds for booking cancellations (before the rental period begins) are governed by our Cancellation Policy. In summary:
- Cancelled at least 24 hours in advance: 100% refund of any advance paid
- Cancelled less than 24 hours in advance or no-show: no refund
- Garuda cancels: 100% refund
Refund Method & Timeline
- Cash payments: Refund following return inspection and final settlement
- UPI payments: Refund following return inspection and final settlement
- For any refund delay, contact us directly at +91 7989157422
Disputes
If you believe a deduction has been applied unfairly, please raise it with us directly as soon as possible after the refund is processed. Contact Garuda on +91 7989157422 or via WhatsApp. We will review the case and relevant inspection records with you.
We take disputes seriously. Our goal is always a fair outcome — not an argument. If an error was made on our side, we will correct it immediately.
Refund query? Talk to us directly.
📞 +91 7989157422 — Garuda will answer
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